LOP Electrical: Terms and Conditions
LOP Electrical Terms and Conditions of service
CALLS MAY BE RECORDED FOR LEGAL AND TRAINING PURPOSES
Booking a job and cancellations
When booking in a job with LOP Electrical, you agree to be bound to the terms and conditions of service, which is laid out here.
Bear in mind that a slot will be allocated to you, the client, and any other potential clients will not be given this slot. For this reason, at least 48 hours notice must be given if you need to cancel for any reason. Otherwise, a cancellation fee may be charged.
If any materials have been bought on your behalf, then you will be charged a handling fee for them, regardless of when the cancellation is made. In the event that LOP Electrical cannot obtain a refund for these materials, the full amount will be chargeable to you, the client. It then becomes the responsibility of you, the client, to collect said materials if you would like to use them in future.
When an engineer arrives at the agreed location, please ensure that the area is accessible and in a relatively tidy state. If the area is not workable, then you may be charged a callout fee and the engineer may leave without completing the job.
Regarding fault finding callouts
If LOP Electrical receives a call from a client stating that something does not work, this will be classed as a fault finding job and will be subject to a callout fee.
It differs to other jobs in that, before a price can be given for a repair, the problem must be diagnosed in order to work out how to safely and correctly remedy the problem.
LOP Electrical will endeavor to fix the fault there and then, however, this will not always be possible. If the fault is fixed, you will be charged for any materials that are used and billed for the time spent on site.
Callouts are charged regardless of whether the engineer is there for one minute or fifty nine minutes, and are also charged if the problem cannot be fixed there and then. Remember, you are paying for the diagnosis first and foremost.
Regarding payment
Payment is due immediately upon completion of the job, by BACS, or by card payment, unless otherwise stated in writing.
With larger installations that are expected to take longer than a week, an agreement must be reached, before the job commences, that allows for regular payments throughout the course of the job.
Regarding making good after work
LOP Electrical will endeavour to work as carefully as possible, to reduce the risk of damage to walls, ceilings, floors and any of the general area around any worksites we are contracted to work on. However, sometimes damage is inevitable for several reasons. LOP Electrical will accept no liability for any making good, decoration, repair, or any kind of work to the walls, ceilings, floors, or general area around any worksites we are contracted to work on. We will install the electrical items needed for the installation; it is then the responsibility of the client to order any making good of the area.
Regarding Certification
LOP Electrical will prepare any necessary paperwork in a timely fashion, however, this paperwork will be released only when the invoice has been settled. This is to lower administration in the form of chasing invoices and /or court litigation.
Once payment has been received, any certificates or EICRs will be emailed over.